Case Studies

Case Studies 2017-09-06T10:54:28+00:00

NICE Skyrockets NPS Scores for a Fast Growing Company.

A fast-growing customer technical support company was in search of a partner to solve the problem of overwhelming consumer requests on their in-house customer service department. With NICE engaged, the client’s current process was implemented and successfully launched.

NICE was able to quickly satisfy consumer support demand while increasing customer resolution (NPS) scores by 68% within the first year.

“With the help of the NICE team, we’ve been able to build and sustain a much healthier business by outsourcing some of our core business areas. NICE has consistently helped to improve our bottom line.” -Current NICE Customer

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