Company

Company 2017-09-06T10:52:40+00:00

Built and Maintained on Culture

If you speak to a member of the NICE Global organization you will often hear a common word being repeated, the word “Family”. NICE Global strives to ensure its employees are happy, skilled and able to grow as individuals on a personal and professionally level.

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Foundational and Continuous Training

NICE Global training starts from the moment an employee is brought into the family and continues throughout their employment. The training departments incorporates all organization departments at employee inception with the goal of nurturing the development of that new employee. That development does not stop there as continuous education advances skill levels and proficiencies for employees.

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Performance Driven Operations

Analytics powers NICE Global Operations department wide within the organization. Each client and department has a criteria of core metric indicators that are monitored on a real-time basis every day. Employees are rewarded based off these specific key performance indicators thanks to our Global Goodies program.

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Recruiting is a Science

NICE Global has made significant investment in our Recruiting department and hiring strategies. Those tactics have proven to be fruitful and has help us develop such a tremendous ecosystem filled with great, skilled individuals. Successful spinoffs such as our Employee Referral Program has driven qualified candidates to our organization.

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Comprehensive Compliance

Compliance is not considered a specific department at NICE Global. NICE Global views compliance as an all-encompassing objective layered across all departments and the entire organization. To safeguard quality, NICE Global utilizes cutting edge speech analytics technology which is paired with a highly skilled internal Quality Assurance team. This combination creates a highly effective compliance force resulting in strong safeguards for clients. NICE Global is fully PCI compliant and has active compliance officers on site at all times.

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Location, Infrastructure and Facility

Jamaica’s population is the third largest English speaking workforce is the western hemisphere. Located nearshore, being only an hour and half flight from Miami allows clients are able to visit NICE Global with ease. NICE Global is strategically located within the Cazoumar free zone in Montego Bay. The facility contains 24/7 external and internal security, redundant fiber internet and an on-site auto-switch generator.

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Operations

NICE Global operates on specific teams and divisions of employees so we can provide customized operations and processes for each client. These processes are then constantly audited and improved to serve you better.

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