Cazoumar free zone in Montego Bay, Jamaica is the home of NICE Global. Over 22,000 full-time, English-speaking BPO agents are working within Jamaica. Jamaica features a low attrition rate and a high labor force available to work. Island access is easy, as Montego Bay is a quick flight from most domestic airports. Jamaica’s world-class and robust telecom infrastructure ranks among the most developed in the world when compared to the US and UK. The presence of three broadband carriers ensures triple redundancy and 99.99% up-time on broadband services. Jamaica has seamless connectivity to North America, Latin America and the Caribbean via three parallel fiber routes to the Americas Region Caribbean Ring System (ARCOS-1) submarine cable in the Dominican Republic. There is also a complete fiber ring around Jamaica.