Compliance

Compliance2017-09-05T10:54:32+00:00

Comprehensive Compliance

Compliance is not considered a specific department at NICE Global. NICE Global views compliance as an all-encompassing objective layered across all departments and the entire organization. To safeguard quality, NICE Global utilizes cutting-edge speech analytics technology which is paired with a highly skilled internal quality assurance team. This combination creates a highly effective compliance force resulting in a strong safeguards for clients. NICE Global is fully PCI compliant and has active compliance officers on site at all times.

Workforce and Technology Powered Compliance

NICE Global utilizes sophisticated speech analytics software that audits and scores phone calls using proprietary algorithms based on specific metrics entered into the software. This allows our quality assurance team to review specific reports on agents’ tones, empathy, silence and many other quality factors. No stone is left unturned, as hundreds of calls can be reviewed per day for compliance utilizing this technology. NICE Global also features a compliance officer at all times on the floor. This officer roams the entire facility as another set of eyes to help management.

  • Speech analytics technology

  • Skilled internal quality assurance team

  • Compliance officer on site

PCI Compliant Organization

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NICE Global is PCI compliant and conducts continuous PCI training to staff. Internal PCI compliance training is required by NICE Global before an employee can enter the floor. No cell phones, paper or pens are allowed on the floor. Ethics training and continuous education is a proactive measure featured at NICE Global as well. Internal calibration sessions allow clients and staff to persistently be on the same page with compliance goals.

  • PCI compliant organization

  • Recurring employee ethics training

  • Weekly calibration sessions

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