ARRIVE AT A NEARSHORE SOLUTION Affordability. Proximity. Culture.
NICE Global is a full service business solutions provider located in Montego Bay, Jamaica. Our turnkey services can improve customer retention, lower overhead costs, and increase revenue for your company. And we're just a short flight away.
We believe client success is originated and based on a progressive commitment to culture and environment where our employees can thrive. Happy personnel equals happy customers for our clients every single time.
Nice Global2020-01-29T10:13:11-06:00October 3rd, 2018|Comments Off on JAMPRO’s ‘Do Business Jamaica’ video highlights Jamaica’s BPO sector and more.
JAMPRO’s ‘Do Business Jamaica’ video highlights Jamaica’s BPO sector and more. JAMPRO is Jamaica’s Ministry of Industry, Commerce, Agriculture and Fisheries (MICAF) that promotes business opportunities to the local and international private sectors.
Our clients love the results we’ve provided them with–some have seen improvement in their Net Promoter Score score of 68% or higher since partnering with us. We have the skills and capacity to service any industry; we will work closely with you to ensure your needs are met and exceeded.
Since partnering with NICE Global, we are able to effectively streamline our internal processes for loan originations by closely collaborating with their training and management teams. As a result, we have been able to increase our marketing efforts and help get more people approved.
Loan Industry Client
Working with NICE to handle our customer service calls has been and continues to be a great experience. Their team is extremely responsive and very flexible to our changing needs and processes. They have been instrumental in helping our company contain costs and have even improved customer retention.
Software Industry Client
One of the core benefits we have seen since starting with NICE Global is their ability to execute on our behalf. Our goals have become their goals and we see that on a day to day basis. Our valuable internal resources can focus on a great customer experience and maximizing online bookings.
Travel Industry Client
After meeting the NICE team we felt strongly that the relationship would be a success… however, after launching our campaign we were convinced! NICE surpassed our expectations thanks to their hard work and attention to detail. We have found the NICE team to be flexible and easy to work with and they simply get it done. We are looking forward to expanding our relationship and to increasing headcount in the months and years ahead!
TV Marketing Industry Client
PCI Compliant Certified
NICE Global takes data security seriously. A key component of our data security strategy is being a PCI DSS compliant Service Provider. Ethics training and continuous education is a proactive measure featured at NICE Global as well.