Affordability. Proximity. Culture.
Empowering Businesses Worldwide
Nestled in the heart of Montego Bay, Jamaica, and extending its footprint to the Philippines, NICE Global is a leader in providing top-notch business solutions. We`re not just a service provider; we`re your partner in progress. With our comprehensive suite of turnkey services, we`re dedicated to enhancing customer loyalty, optimizing operational costs, and driving robust revenue growth for your company. Dive in with NICE Global, and let`s build a brighter business future together.
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our locations
Jamaica offers a prime nearshore location with a well-educated English-speaking workforce, making it a stellar choice for customer-centric outsourcing.
The Philippines, with its vast pool of dedicated professionals and strong affinity for Western culture, stands out as a top offshore destination for businesses seeking quality at competitive costs.
NICE Global Belief Statement
We firmly believe that the cornerstone of client success lies in fostering a vibrant culture and environment. When our employees flourish, it directly translates to delighted customers, ensuring consistent satisfaction for our clients.
services
Our Services
Live Chat
Experience unparalleled dedication with our customer service team, committed to resolving inquiries and ensuring every interaction leaves a lasting positive impression.
Email Services
Experience unparalleled dedication with our customer service team, committed to resolving inquiries and ensuring every interaction leaves a lasting positive impression.
Inbound / Outbound Sales
Experience unparalleled dedication with our customer service team, committed to resolving inquiries and ensuring every interaction leaves a lasting positive impression.
Customer Service
Experience unparalleled dedication with our customer service team, committed to resolving inquiries and ensuring every interaction leaves a lasting positive impression.
Email Services
Experience unparalleled dedication with our customer service team, committed to resolving inquiries and ensuring every interaction leaves a lasting positive impression.
Answering Services
Experience unparalleled dedication with our customer service team, committed to resolving inquiries and ensuring every interaction leaves a lasting positive impression.
Back Office Operations
Experience unparalleled dedication with our customer service team, committed to resolving inquiries and ensuring every interaction leaves a lasting positive impression.
collections
Navigate delicate financial conversations with our trained collections team, ensuring dues are recovered while preserving customer relationships and upholding your brand's reputation.
Live Chat
Experience unparalleled dedication with our customer service team, committed to resolving inquiries and ensuring every interaction leaves a lasting positive impression.
Email Services
Experience unparalleled dedication with our customer service team, committed to resolving inquiries and ensuring every interaction leaves a lasting positive impression.
Inbound / Outbound Sales
Experience unparalleled dedication with our customer service team, committed to resolving inquiries and ensuring every interaction leaves a lasting positive impression.
Customer Service
Experience unparalleled dedication with our customer service team, committed to resolving inquiries and ensuring every interaction leaves a lasting positive impression.
Email Services
Experience unparalleled dedication with our customer service team, committed to resolving inquiries and ensuring every interaction leaves a lasting positive impression.
Answering Services
Experience unparalleled dedication with our customer service team, committed to resolving inquiries and ensuring every interaction leaves a lasting positive impression.
Back Office Operations
Experience unparalleled dedication with our customer service team, committed to resolving inquiries and ensuring every interaction leaves a lasting positive impression.
Live Chat
Experience unparalleled dedication with our customer service team, committed to resolving inquiries and ensuring every interaction leaves a lasting positive impression.
collections
Navigate delicate financial conversations with our trained collections team, ensuring dues are recovered while preserving customer relationships and upholding your brand's reputation.
Email Services
Experience unparalleled dedication with our customer service team, committed to resolving inquiries and ensuring every interaction leaves a lasting positive impression.
Inbound / Outbound Sales
Experience unparalleled dedication with our customer service team, committed to resolving inquiries and ensuring every interaction leaves a lasting positive impression.
Customer Service
Experience unparalleled dedication with our customer service team, committed to resolving inquiries and ensuring every interaction leaves a lasting positive impression.
Email Services
Experience unparalleled dedication with our customer service team, committed to resolving inquiries and ensuring every interaction leaves a lasting positive impression.
Answering Services
Experience unparalleled dedication with our customer service team, committed to resolving inquiries and ensuring every interaction leaves a lasting positive impression.
Back Office Operations
Experience unparalleled dedication with our customer service team, committed to resolving inquiries and ensuring every interaction leaves a lasting positive impression.
collections
Navigate delicate financial conversations with our trained collections team, ensuring dues are recovered while preserving customer relationships and upholding your brand's reputation.
Email Services
Experience unparalleled dedication with our customer service team, committed to resolving inquiries and ensuring every interaction leaves a lasting positive impression.
Inbound / Outbound Sales
Experience unparalleled dedication with our customer service team, committed to resolving inquiries and ensuring every interaction leaves a lasting positive impression.
Customer Service
Experience unparalleled dedication with our customer service team, committed to resolving inquiries and ensuring every interaction leaves a lasting positive impression.
Email Services
Experience unparalleled dedication with our customer service team, committed to resolving inquiries and ensuring every interaction leaves a lasting positive impression.
Answering Services
Experience unparalleled dedication with our customer service team, committed to resolving inquiries and ensuring every interaction leaves a lasting positive impression.
Back Office Operations
Experience unparalleled dedication with our customer service team, committed to resolving inquiries and ensuring every interaction leaves a lasting positive impression.
collections
Navigate delicate financial conversations with our trained collections team, ensuring dues are recovered while preserving customer relationships and upholding your brand's reputation.
nice hub
more newsNICE Global: Powering Award-Winning Customer Service in the Transportation Sector
September 4th, 2023At NICE Global, we pride ourselves on the unparalleled quality of our business process outsourcing (BPO) services. Every day, our team goes above and beyond to ensure that our clients receive the best possible customer service experience. We recognize that in today’s fast-paced, digitally-driven world, top-tier customer service is not just an added benefit – it's an imperative.
READ MOREJAMPRO’s ‘Do Business Jamaica’ video highlights Jamaica’s BPO sector and more.
October 3rd, 2018JAMPRO’s ‘Do Business Jamaica’ video highlights Jamaica’s BPO sector and more. JAMPRO is Jamaica’s Ministry of Industry, Commerce, Agriculture and Fisheries (MICAF) that promotes business opportunities to the local and international private sectors.
READ MOREPartnership Between HEART Trust and NICE Global Benefiting Everyone Involved
December 12th, 2016The growing multi-billion dollar Business Process Outsourcing (BPO) sector in Jamaica is offering fresh new opportunities for many young Jamaicans provsluging well-needed employment and an opportunity for personal and professional development. For the last five [...]
READ MOREindustries
At NICE Global, our expertise isn`t confined to just one sector. Our versatility extends across a multitude of industries, each with its unique challenges and demands. Whether it`s helping travel agencies navigate the intricacies of customer bookings, aiding educational institutions in streamlining student interactions, or powering e-commerce platforms to optimize their customer journeys, we`ve got it covered. Our adeptness extends to traditional retail spaces, ensuring seamless customer experiences, while in the telecommunications realm, we bridge communication gaps with finesse. For direct response initiatives, we`re the responsive backbone you can count on, and when it comes to utilities and healthcare, our focus is unwavering in delivering top-tier support. Even in sensitive sectors like collections, our approach is balanced, effective, and empathetic. Across the board, NICE Global is your partner, championing excellence irrespective of the industry.
E-commerce
Retail
Telecommunications
Travel
Education
Transportation
E-commerce
Retail
Telecommunications
Travel
Education
Transportation
E-commerce
Retail
Telecommunications
Travel
Education
Transportation
E-commerce
Retail
Telecommunications
Travel
Education
Transportation
E-commerce
Retail
Telecommunications
Travel
Education
Transportation
E-commerce
Retail
Telecommunications
Travel
Education
Transportation
Collections
Utilities
Healthcare
And You!
Direct Response
Finance
Automotive
Collections
Utilities
Healthcare
And You!
Direct Response
Finance
Automotive
Collections
Utilities
Healthcare
And You!
Direct Response
Finance
Automotive
Collections
Utilities
Healthcare
And You!
Direct Response
Finance
Automotive
Collections
Utilities
Healthcare
And You!
Direct Response
Finance
Automotive
Collections
Utilities
Healthcare
And You!
Direct Response
Finance
Automotive
client testimonials
The voices of our satisfied clients echo the dedication, excellence, and passion we bring to every project. Dive into our customer testimonials and discover firsthand accounts of how NICE Global transforms businesses, fosters growth, and cultivates lasting partnerships. Their stories are our proudest achievements, and they paint a vivid picture of the value we offer.
Contact usWorking with NICE to handle our customer service calls has been and continues to be a great experience. Their team is extremely responsive and very flexible to our changing needs and processes. They have been instrumental in helping our company contain costs and have even improved customer retention.
Software Industry ClientSince partnering with NICE Global, we are able to effectively streamline our internal processes for loan originations by closely collaborating with their training and management teams. As a result, we have been able to increase our marketing efforts and help get more people approved.
Loan Industry ClientOne of the core benefits we have seen since starting with NICE Global is their ability to execute on our behalf. Our goals have become their goals and we see that on a day to day basis. Our valuable internal resources can focus on a great customer experience and maximizing online booking
Travel Industry Client
pci compliant certified
At NICE Global, safeguarding your data isn`t just a priority—it`s a promise. We are proud to be a PCI DSS compliant Service Provider, ensuring the highest standards of data security and payment processing. Beyond compliance, we emphasize the significance of ethics and offer continuous education to our team. With NICE Global, your data is in trusted, expert hands.
our affiliates
