NICE Global Belief Statement
We believe client success is originated and based on a progressive commitment to culture and environment where our employees can thrive. Happy personnel equals happy customers for our clients every single time.
Services
Customer Service
Outsource your customer support via online chat and remote services with NICE.
Sales/Service
Let us be your source for company sales–we even provide cross-selling and up-selling services.
Outsourced Email Services
Improve your customer retention with our outsourced email services. We guarantee you’ll see results.
Technical Support
Our technicians are certified in software assistance, hardware installation, and computer diagnostics.
Answering Services
Your calls will be handled by a live operator, not a machine. We also provide messaging capture and appointment scheduling.
Back Office Operations
Let us handle the busywork of scanning documents and data entry while you focus on the bigger picture.
Live Chat
We can operate and respond to your customers on your website’s Live Chat feature.
After-Hours Help
When your employees go home at the end of the night, we can take over your communications and allow you a good night’s sleep.
NICE News
JAMPRO’s ‘Do Business Jamaica’ video highlights Jamaica’s BPO sector and more.
JAMPRO’s ‘Do Business Jamaica’ video highlights Jamaica’s BPO sector and more. JAMPRO is Jamaica’s Ministry of Industry, Commerce, Agriculture and Fisheries (MICAF) that promotes business opportunities to the local and international private sectors.
Partnership Between HEART Trust and NICE Global Benefiting Everyone Involved
The growing multi-billion dollar Business Process Outsourcing (BPO) sector in Jamaica is offering fresh new opportunities for many young Jamaicans providing well-needed employment and an opportunity for personal and professional development. For the last five [...]
Prime Minister Says BPO Sector Critical for Growth and Job Creation
By Garwin Davis Prime Minister, the Most Hon. Andrew Holness, giving the keynote address at the Edu-TVET Conference at the Holiday Inn Resort in Montego Bay, St. James, on December 8. Prime Minister, [...]
Increase your business efficiency and get started with NICE Global today.
Industries
Our clients love the results we’ve provided them with–some have seen improvement in their Net Promoter Score score of 68% or higher since partnering with us. We have the skills and capacity to service any industry; we will work closely with you to ensure your needs are met and exceeded.
Client Testimonials
Since partnering with NICE Global, we are able to effectively streamline our internal processes for loan originations by closely collaborating with their training and management teams. As a result, we have been able to increase our marketing efforts and help get more people approved.
Working with NICE to handle our customer service calls has been and continues to be a great experience. Their team is extremely responsive and very flexible to our changing needs and processes. They have been instrumental in helping our company contain costs and have even improved customer retention.
One of the core benefits we have seen since starting with NICE Global is their ability to execute on our behalf. Our goals have become their goals and we see that on a day to day basis. Our valuable internal resources can focus on a great customer experience and maximizing online bookings.
After meeting the NICE team we felt strongly that the relationship would be a success… however, after launching our campaign we were convinced! NICE surpassed our expectations thanks to their hard work and attention to detail. We have found the NICE team to be flexible and easy to work with and they simply get it done. We are looking forward to expanding our relationship and to increasing headcount in the months and years ahead!
Our Affiliates
Communication
The company culture, benefits, and continual employee training at NICE all lead to one thing: Amazing customer service. Check our site for updates soon to listen to actual calls with our staff to see how our employees patiently and articulately help clients on the phone every day.